Terms of Service

For privacy-related inquiries, please refer to our privacy policy: www.rescuerecoverytelemed/privacy.

Rescue Recovery LLC's Terms of Use Last revised January 15, 2024

These terms and conditions of use (“Terms of Use”) govern your use of our websites, apps or social media pages owned and controlled by Rescue Revovery, LLC, including www.rescuerecoverytelemed.com (collectively, the “Site”), as well as the Services (as defined below) and products (“Products”) available to users through the Site. If you do not agree to be bound by those terms, you are not authorized to access or use our Site, and you must promptly exit our Site.

The professional medical services and any non-clinical Site services (which are provided by Rescue Recovery) are collectively referred to in this Terms of Use as the “Services”. The terms “you” and “your” means you, your dependents if any, and any other person accessing the Services or our Site.

Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the Site and Services and purchase of Products. By using the Site, Services, or Products in any way, you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms of Use and Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site, Services or Products; promptly exit this Site.

1. Services Provided

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY. Rescue Recovery’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Rescue Recovery or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.

Risks of Telehealth Services

Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. While the provision of health care services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth. The telehealth services are not a substitute for in-person health care in all cases. In order to use the Service, you will be required to review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”) that will be provided to you by Rescue Recovery through the Site.

Prescription Policy

Certain products available through the Site require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with Rescue Recovery and Rescue Recovery has determined the prescription product is appropriate for you and the has written a prescription. If the Provider determines a prescription product is appropriate for you and writes a prescription, you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service. You agree that any prescriptions that you acquire from Rescue Recovery will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.

Not an Insurance Product
Rescue Recovery is not an insurer. The Services are not insurance products, and the amounts you pay to Rescue Recovery is not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.

Availability of Services

Rescue Recovery operates subject to state and federal regulations, and the Services may not be available in your state (at this time only available in New Mexico). You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site or the Services is limited exclusively to users located in States within the United States where the Services are available. Services are not available to users located outside the United States. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.

2. Ordering and Purchasing of Services Subscriptions and Online Payments

Payments are made to Rescue Recovery directly. At this time, insurance coverage is not accepted.

Rescue Recovery may change the price of its services from time to time. Rescue Recovery will communicate any price changes to you in advance and, if applicable, how to accept those changes.

You and Rescue Recovery agree that the payment method you submit may be used automatically by Rescue Recovery and its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, Rescue Recovery may obtain preapproval for an amount up to the amount of the payment. You agree to allow Rescue Recovery’s third party payment processor to securely store your payment method if monthly payments are agreed to. All charges and fees will be billed to the payment method you designate during the setup process. You understand and acknowledge that Services may be cancelled or withheld if you revoke this authorization, and that you are still responsible for all charges incurred by you or are otherwise owed to Rescue Recovery. This authorization will remain in full force and effect until revoked by you or Rescue Recovery.

You represent and warrant that if you are making online payments that (a) any credit card, debit card and bank account information you supply is true, correct, and complete, (b) charges incurred by you will be honored by your credit/debit card company or bank, (c) you will pay the charges incurred by you in the amounts posted, including, without limitation, any applicable taxes, and (d) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. If Rescue Recovery is unable to secure funds from the payment method you provide for any reason, including insufficient funds in the payment method or insufficient or inaccurate information provided by you when submitting electronic payment, Rescue Recovery may undertake further collection action, including application of fees to the extent permitted by law. You acknowledge and agree that you will not dispute the charges from Rescue Recovery or our third party payment processor with the payment method company, provided the transactions correspond to the terms indicated in these Terms of Use.

3. Electronic Communications

When you use the Site, Products or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Rescue Recovery may contact you by telephone, mail, or email to verify your information.

For support-related inquiries, you may email our support team. For all other notices to Rescue Recovery, write to the address listed below in the “How to Contact Us” section.

Consent to Receive Calls, Text Messages, and Video Recording

By providing your mobile number, you are agreeing to be contacted by or on behalf of
Rescue Recovery at the mobile number you have provided, including calls and text messages, to receive informational, Product or Service related (e.g., progress tracking, reminders, etc.) messages and communications relating to the Site and Services. Message and data rates may apply.

Rescue Recovery's Auto-SMS Messaging consists of convenient SMS messaging. After opting-in, you can expect to receive SMS messages confirming meetings you schedule with us and ONLY associated notifications. Message frequency depends on your activity.

You can cancel the SMS service at any time. Simply text or reply "STOP" or "UNSUBSCRIBE" to the same phone number. Upon sending "STOP" or "UNSUBSCRIBE", we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. We may confirm your opt out by text message. Please note, that by withdrawing your consent, some Site features and certain Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services. To rejoin, sign up as you did initially, or reply "START" and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reach out directly to

office@rescuerecoveryonline.com or call (575)-404-1450. Carriers, such as AT&T, are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

Rescue Recovery may record (audio and video) all or part of your interaction with us. Such Recordings are used for quality assurance purposes, to better deliver to you the Products and Services, and to help
Rescue Recovery improve the Site. Rescue Recovery will keep such Recordings confidential, and we will not publicly display such recordings unless legally required to do so, such as if subject to a court order. By accessing and using our Services, you agree and consent to such Recordings for the purposes and uses set forth in these Terms of Use and as otherwise set forth in the Privacy Policy.

4. Ownership Of The Site And Related Materials; Additional Restrictions

All pages within this Site and any material made available for download are the property of Rescue
Recovery, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws.

Rescue Recovery or its licensors, suppliers,publishers, rights holders, or other content providers. Neither the Site and Services, nor any part of the Site and Services, may be reproduced, duplicated,copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Rescue Recovery. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary
information (including images, text, page layout, or form) of Rescue Recovery without express written
consent. You may not use any meta tags or any other "hidden text" utilizing Rescue Recovery’s name or
trademarks without the express written consent of Rescue Recovery. You may not misuse the Site
or Services. You may use the Site and Services only as permitted by law. The content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied,
distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by Rescue Recovery.

5. No Users Under 18 Years Old

In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. If
you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected
personal information from someone under the age of 18, please contact us at office@rescuerecoverytelemed.com
or call us at (575) 404-1450.

6. Accuracy of Information; Functionality
   Although Rescue Recovery attempts to ensure the integrity and accurateness of the Site and Service descriptions, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and
   alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform

Rescue Recovery so that it can be corrected. Information contained on the Site may be changed or updated without notice. Rescue Recovery reserves complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carrier. We are not responsible for maintaining information arising from use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention or destruction policies.

7. User Information

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Rescue Recovery that you have the legal right and authorization to provide all User Information to Rescue Recovery for use as set forth herein and required by Rescue Recovery. Rescue Recovery may de-identify your information such that it is no longer considered protected health information or personally identifiable information. Rescue Recovery or your Provider may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes. You agree not to: (i) access the Site or use the Services in any unlawful way or
for any unlawful purpose; (ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy,
intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar
conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or
proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to Rescue Recovery; (ix) alter the attribution or
origin of electronic mail, messages, or posting; (x) harvest or collect personal health information about any other individual who uses the Site or the Services; and (xi) infringe or facilitate infringement on any copyright,
patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties. You agree to defend, indemnify, and hold harmless Rescue Recovery from and against all third party claims, damages, and expenses (including, but not limited to, reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site.

8. Intellectual Property

With the exception of your electronic medical record, Rescue Recovery, as applicable, retain all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by Rescue Recovery. The information available through the Site and the Services is the property of Rescue Recovery, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of Rescue Recovery trademarks, service marks, and logos are strictly prohibited without the prior written permission of Rescue Recovery, as applicable. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by Rescue Recovery of such trademarks, service marks, or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.

9. Assignment

You may not assign, transfer, or delegate the Terms of Use or any part thereof without Rescue Recovery’s prior written consent. Rescue Recovery may freely transfer, assign, or delegate all or any part of the Terms of Use, and any rights or duties hereunder or thereunder. The Terms of Use will be binding upon and inure to the benefit of the heirs, successors, and permitted assignees of the parties.

10. Revisions; General

Rescue Recovery reserves the right, in its sole discretion, to terminate your access to all or part of this Site, with or without cause, and with or without notice.Rescue Recovery reserves the right to modify these Terms of Use at any time, effective upon posting. Any use of this website after such changes will be deemed an acceptance of those changes. You agree to review the Terms of Use each time you access this website so that you may be aware of any changes to these Terms. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full
force and effect.

These Terms of Use constitute the entire agreement between Rescue Recovery and you pertaining to the subject matter hereof. In its sole discretion, Rescue Recovery may from time-to-time revise
these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound.

Rescue Recovery. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

How to Contact Us :

Rescue Recovery

500 Marquette Ave NW

Suite 1200

Albuquerque, NM 87102

Telephone : (575) 404-1450

E-mail : office@rescuerecoverytelemed.com